Milford City Consumer Information
Account Activation
An application for water, sewer, and garbage services (Form 34) must be completed and signed by the applicant and co-applicant, if applicable, on all new accounts. In the case of rental properties, an active Tenant-Owner Agreement must be on file or a new one must be affected by the owner. At the time a new account is set up, a $25.00 activation fee is applied to the account and will appear on the first billing statement under Water. This fee helps defray the cost of setting up the account and is non-refundable.
Security Deposits
Security deposits are required on all new accounts for City utilities or in the event that the applicant had a delinquent history on a previous account with the city. Milford City Code requires the staff to collect a deposit equal to three months minimum billing ($300 on residential accounts). Deposits are returned to the consumer after 12 consecutive months with no penalty charges applied to the account, or in the event of account termination, the amount will be applied to the account balance at the time of termination. Deposits on rentals are held the duration of the rental. If the account is paid in full at the time of termination, the full amount will be returned to the consumer. Security deposits will not be applied to accounts with past-due balances unless the account terminates. Security Deposits may also be required for reconnect in the event a customer’s meter is shut off for non-payment of a delinquent amount.
Billing
Utility statements are mailed at the end of the billing month and are payable the first of the month following the billing period. Accounts become delinquent after the 20th, at which time a 5% penalty will be applied to accounts with a balance. Accounts 30 days delinquent are subject to disconnect at which time a 5-day disconnect notice will be mailed to the consumer. Statements show the date due, amount billed for water, sewer, and garbage. Meters are generally read April through October, and overages (any use exceeding 10,000 gallons) are billed. Payment may be made in the City Office during normal business hours or mailed to PO Box 69, Milford, Utah 84751. For the convenience of our customers, a payment drop box is provided at the Milford City Office for after-hour payments. (NO CASH). When using payment drop box or mailing your payment, please use a check or money order and include your remittance stub (lower portion of billing statement), Milford City is not responsible for cash payments made through the mail or payment drop boxes.
Monthly Charges
Minimum monthly charges for all of the provided services are: Water $50.50 *(1st 10,000 gallons used) · Sewer $36.36 · Garbage $13.00 ** (1st Can) Water Leak Protection $2.92
Total minimum monthly charge for accounts with 1 garbage can: $102.78
Total minimum monthly charge for accounts with 2 garbage cans: $111.78
*Water is charged @ $1.50 per one thousand gallons used after the first 10,000 gallons; overages should be expected during the summer months if outdoor irrigation occurs. Meters are read electronically each month.
** Additional garbage cans are $9.00 per month. To request an additional garbage can, contact the City Office (387-2711 x0) or Solid Waste (386-2530).
Garbage pickup is each MONDAY. Please have cans curbside by 6:00 AM – to ensure your garbage is picked up please allow adequate room between the can and vehicles or other implements, service truck must be able to operate freely. If your garbage has not been picked up or you have service questions, please contact Solid Waste at 386-2530. For billing questions regarding garbage, please contact the City Office.
The meters are read monthly on or near the 20th year-round. If you have a high reading and you do not believe you used extra water it could be that you could possibly have a leaky toilet or faucet that is difficult to detect. Please call the office and we will work through different scenarios and assist with solving the problem. We can also have the crew reread the meter and check it for unusual activity. With the new water meters we have the capability of looking at your usage over a period of time and right down to an hour to help identify usage and any concerns.
Water Leak Protection (Water Loss Protection)
Milford City offers water leak protection through a third party - Hub My Utility Claim Water Loss Program. Water Loss Protection is automatically added to your water bill unless you call to decline the leak protection. It is $2.92 per month and offers protection for water charges resulting from eligible plumbing leaks, up to $2,500.00. There is no deductible. Claims are limited to one per 12-month period. This coverage does NOT cover any repairs to the water line however, customers can contact HUB International at 888.807.8079 to enroll in the optional line coverage for an additional fee.
Water Line and Sewer Line Protection (Private Lateral)
Milford City offers water line and sewer line protection through a third party - Hub My Utility Claim Water Loss Program. These programs offer water and sewer line repairs or replacement up to $10,000 annually with no deductible and covers $500 basic site restoration. Line protection from your meter to the foundation of your home. Not covered: water meters, water pits, vaults, pumps, valves, or backflows. There is a 30-day waiting period.
Water Line Protection costs $6.78 a month and Sewer Line Protection costs $9.44 a month. Call HUB International at 888-807-8079 today to enroll. Have your customer number and physical address available when you call. The fees for enrolled coverage will be added to your Milford City utility statement.
Reasonable Access
The account holder and/or property owner shall permit the City’s authorized representatives to enter on the premises at reasonable times for purposes connected with rendering, billing, or disconnecting utility services. Service may be terminated if reasonable access is denied.
Unauthorized Users
Account-holders and/or property owners are not authorized to access meter boxes for any reason and bear the responsibility for damages caused by non-permitted access. Account-holders should contact the city office to schedule an authorized representative to connect or disconnect the meter. Crewmembers can usually meet with an account holder with a thirty-minute notice at no charge unless the request is scheduled after operating hours.
Disconnect Notices & Interruption of Service
Services may be interrupted if the consumer:
1) requests it
2) fails to file an application for service
3) fails to pay a required security deposit
4) has a past due balance on the account and reasonable efforts have been made by Milford City to obtain payment from the consumer
5) breaches a deferred payment agreement
6) tampers with meters or other municipal property without authorization
7) fails to conform to the ordinances and resolutions established by the Milford City Council regulating the water and sewer systems.
Written notice of disconnect will be mailed to the account holder at least 5 days before the interruption of services. The 5-day period is figured from the postmark of the notice. Account-holders experiencing hardship will have the opportunity to file a deferred payment agreement with staff to avoid termination, this is allowed only twice per year. Once services have been interrupted for delinquency or non-payment of services, the account holder will be required to pay the full balance and a $40 disconnect fee before the services will be restored. Additionally, account holders may be required to secure a deposit if no current deposit exists on the account.
Deferred Payment Agreement
If an account holder cannot pay the delinquent portion of their billing by the date due indicated in the disconnect notice, they may make arrangements to pay their balance in full at a later date by filing a Deferred Payment Agreement (DPA) in the City Office. A DPA is an agreement between Milford City and the account holder stating that the account balance will be paid in full by a date acceptable to both parties. The account holder agrees to have the balance paid by a particular date and Milford City agrees not to disconnect the services for that account. Failure to pay the balance by the date agreed upon in the DPA will result in immediate termination of services on the account. Milford City has the option to decide whether or not to allow account holders to make further payment arrangements when the account holder has breached an agreement. Deferred Payment Agreements are intended for hardship situations and not an automatic deferral of the monthly payment and are therefore strictly limited to two (2) per calendar year.
Termination of Services – Customer Request
If you are moving, stopping service in your name, or stopping service altogether, please give Milford City at least two working days notice. Billing is performed at month-end and you will be charged the full month's service if you fail to contact the staff with your termination date prior to billing. Accountholders agree to be responsible for the payment of utility charges incurred at the service address until their responsibility is terminated in one of the following ways:
By mutual agreement evidenced in writing and signed by the account holder and Milford City.
By a written request, giving at least 2-days notice, from the account holder requesting services be disconnected and the account terminated.
By the proper assumption of the payment responsibility by a party acceptable to the City and upon completion of an application for service and payment of security deposit by the other party.
Billing Statement Questions
Account-holders may contact the utility clerk at 435-387-2716 between the hours of 8 am and 4 pm Monday through Thursday, excluding holidays. Please have your account number ready when calling. Most questions regarding your account can be responded to immediately while some may require further research and response.
Pay Your Bill Online
Make payments to your City of Milford - Utilities account quickly and easily, 24 hours a day, 7 days a week. The system provides the option of making or scheduling payments directly from your credit/debit card, checking or savings account. It also allows for the creation of recurring payments on a number of different schedules. Set up e-mail reminders to tell you when a new bill has been uploaded. You can view your balance and pay your bills by following this link. Online Utility Billing
For more information please contact the billing clerk at 435.387.2716 or email with your inquiry.
You may also call the city office during normal business hours and make payments over the phone. Dial 435-387-2711 OPTION 0.
There is a 3% transaction fee on all credit card payments.
Residential Application for Water, Sewer and Garbage Utilities
Application for residential services within the city limits. A security deposit is due along with the form prior to scheduling a service connection. Milford City Office is open 8 am - 4 pm for customers to set up their account, however, please be aware that service connections are only scheduled for 9 am or 1 pm. Please plan accordingly, for same-day connection please arrive prior to 1 pm with the application and security deposit.
Water Loss and Line Protection Offered Through HUB International
Milford City offers a water leak, water line, and sewer line protection program through a third party. Water Loss Protection is automatically added to your water bill unless you call to decline the leak protection. It is $2.92 per month and offers protection for water charges resulting from eligible leaks, up to $2,500. There is no deductible. * Eligible leaks - must be a result of a leak associated with the customer's private lateral. Irrigation lines and other plumbing fixture line leaks do not qualify for water loss claims. Claims are limited to one per 12-month period.
Consumers may also opt-in to the Water Line Protection and Sewer Line Protection Plans. For Information or to opt in or out of any of these plans, please contact My Utility Claim Water Loss Program at 888-807-8079.
Bulk Water
Individuals or companies who are requesting to purchase bulk water will be required to file an application for a Bulk Water Permit. Bulk water is billed according to the Milford City Fee Schedule which is set by resolution. The minimum charge for Bulk water is currently $35.00. The current usage fee is $7.50 per 1,000 metered gallons. There is a $1,000.00 meter security deposit fee required on all bulk accounts and vehicles/equipment hauling water will be subject to inspection by city staff. Bulk Water Permits will be issued for each vehicle used for drawing water from the Milford City water system.